SHIPPING & RETURNS
SHIPPING POLICY
Shipping United Kingdom:
FREE DELIVERY ON UK ORDERS
Within our online shop area, the estimated processing and delivery time for standard delivery is approximately 2-3 working days, this may vary with the final destination.
Please note that a ‘working day’ is considered to be Monday to Friday, excluding public holidays that fall on these days.
Shipping USA:
FREE DELIVERY ON USA MAINLAND ORDERS
The estimated processing and delivery time for standard delivery is approximately 2-3 working days, this may vary with the final destination.
Please note that a ‘working day’ is considered to be Monday to Friday, excluding public holidays that fall on these days.
International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation and commercial invoice only states the amount collected by Vietnam Knife co, please contact your local government for specific details. By completing your order you agree to pay all applicable fees.
RETURN & EXCHANGE POLICY
We understand that returns are required from time to time, we ask that you contact us directly to discuss options and see if we can help before a return is required.
Email us on vietnamknifeco@gmail.com
Our refund policy is 30 days. If more than 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Returns due to manufacturing defects: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and not from our sale range or discounted. Please review our FAQs for guidance on caring for your knife. All knives are made from carbon steel which can rust if left wet. Rust on a blade is not a manufacturing defect.
Currently, refunds will be processed within 14 working days of receiving your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, after making your return, please allow 10 working days for your return to reach us. Once we have received your return we will attempt to turn it around the same day.
Please note: once we have processed your return or exchange, it may take 3-5 working days to reimburse the funds and allocate them back to the original form of payment used for purchase.
If your return meets all of the criteria and it is approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within 3-5 days.